Rapid Solutions for Water Quality

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Repair Request

After submitting this form, you will receive a confirmation e-mail with a reference number and shipping instructions for sending your meter to Hygiena. Please retain the e-mail for your records.

 

*Required information.

Address where repaired instrument will be mailed:





** All repair requests for instruments "not under warranty" are subject to a nonrefundable $50 evaluation fee. Once the instrument is evaluated, this fee will be applied towards the cost of any required instrument repairs. Customers having instruments repaired under or not under warranty are responsible for the return of the temporary replacement and the associated shipping costs. Customers are responsible for the shipping costs of the damaged instrument to Hygiena. 

** Please note: Not all damages are covered by warranty; damage from improper handling of the instrument will incur charges. In addition, the warranty expires after one year, unless otherwise extended by Hygiena. 

** Repair Estimates: The repair process has an estimated timeline of 4-6 weeks. The estimated cost of repair will be between $150-$300 (USD) depending on damages. Should the repair charges exceed $300.00, you will be contacted by Hygiena. In the event of irreparable damage, a new unit or refurbished unit (depending on availability) may be purchased at a discount. All charges are billed directly through Hygiena.

Payment Options
The cost associated with a repair, temporary instrument and shipping can be put on a Purchase Order or Credit Card. Please Select the payment option you would like to use:

 


 

If paying by P,O, #:



 IMPORTANT: Any information stored on your device is deleted during the repair process. Please download your results and program information before sending your device in for repair.

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