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How-To Video

BAX® Q7: How to Generate Logs for Support in Version 5

This video provides a step-by-step guide on generating logs for Hygiena support. It covers navigating to the Diagnostics tab on your EnSURE Touch, selecting 'generate logs for support', choosing a file location, and creating a zipped folder. The video also clarifies the importance of sending the entire zipped folder, which contains multiple log files, to diagnostics.support@hygiena.com for troubleshooting. Essential for users needing technical assistance with their Hygiena devices.

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