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Terms and Conditions of Use

This website, managed by Hygiena, LLC in Camarillo, CA, is provided for our customers' use. By accessing and using this site, you agree to follow the Terms and Conditions outlined here. The content is meant for personal use; copying, distributing, or exploiting content for public or commercial purposes is prohibited. Hygiena, LLC has the right to change these terms, and your continued use means you're accepted. Please review this information before using the site.


All prices published by Hygiena or quoted by Hygiena’s representatives may be changed at any time without notice. All prices quoted by Hygiena or Hygiena’s representatives are valid for thirty (30) days, unless otherwise stated in the Quote. All prices for the Products or Services will be as specified by Hygiena or, if no price has been specified or quoted, will be Hygiena’s price in effect at the time of shipment. All prices are subject to adjustment due to changes in Specified Components, Specifications, quantities, raw materials, cost of production, shipment arrangements or other terms or conditions which are not part of Hygiena’s original price quotation.

Online Pricing

Despite our diligent efforts, a small number of items on our website may be incorrectly priced. We will endeavor to verify all prices as part of our shipping procedures and to provide you with correct pricing in your order confirmations. We reserve the right at any time to correct any errors in the pricing or product descriptions. If you suspect an error in pricing, please contact our Customer Service Team.

Freight Policy

We are committed to delivering your order as quickly and cost-effectively as possible. Domestic freight and/or handling is charged according to the total dollar value of your order and the shipping conditions required to safely transport the products to your order destination.

Additional shipping condition fees may apply for:

  • Products shipping on dry/wet/gel ice
  • Products classified as hazardous materials that require special handling
  • Unusually heavy products
  • Expedited delivery

Effective June 3, 2024, a Handling fee up to $250 will apply for all orders shipped on a collect basis. Collect shipping accounts only. Note that shipping conditions and recommended storage conditions may not be identical. Further information may be available on the product’s web page. Complex instrumentation is subject to specific access/setup fees that vary by product; please contact your Hygiena representative for further information.

If you have a question regarding our freight policy, please contact our Customer Service Team.


View Hygiena General Terms and Conditions

View Hygiena SureTrend Terms of Service


View Hygiena Standard Sales Terms and Conditions


View Hygiena Diagnostics GmbH Terms and Conditions (EN), Hygiena Diagnostics GmbH Terms and Conditions (DE)

United Kingdom (UK)

View UK Tax Strategy