Terms and Conditions of Use

This website, managed by Hygiena, LLC in Camarillo, CA, is provided for our customers' use. By accessing and using this site, you agree to follow the Terms and Conditions outlined here. The content is meant for personal use; copying, distributing, or exploiting content for public or commercial purposes is prohibited. Hygiena, LLC has the right to change these terms, and your continued use means you're accepted. Please review this information before using the site.

Price

All prices published by Hygiena or quoted by Hygiena’s representatives may be changed at any time without notice. All prices quoted by Hygiena or Hygiena’s representatives are valid for thirty (30) days, unless otherwise stated in the Quote. All prices for the Products or Services will be as specified by Hygiena or, if no price has been specified or quoted, will be Hygiena’s price in effect at the time of shipment. All prices are subject to adjustment due to changes in Specified Components, Specifications, quantities, raw materials, cost of production, shipment arrangements or other terms or conditions which are not part of Hygiena’s original price quotation.

Online Pricing

Despite our diligent efforts, a small number of items on our website may be incorrectly priced. We will endeavor to verify all prices as part of our shipping procedures and to provide you with correct pricing in your order confirmations. We reserve the right at any time to correct any errors in the pricing or product descriptions. If you suspect an error in pricing, please contact our Customer Service Team.

Freight Policy

We are committed to delivering your order as quickly and cost-effectively as possible. Domestic freight and/or handling is charged according to the total dollar value of your order and the shipping conditions required to safely transport the products to your order destination.

Additional shipping condition fees may apply for:

Products shipping on dry/wet/gel ice
Products classified as hazardous materials that require special handling
Unusually heavy products
Expedited delivery

Shipping Cost Authorization and Adjustments

1) Estimated Shipping Costs

The shipping costs provided at the time of order placement are estimates based on the information available at that time. Actual shipping charges may vary depending on the final weight, dimensions, shipping destination, and any special handling requirements of the packaged goods.

2) Deposit for Shipping Charges

A deposit for shipping may be required at the time of order placement. This deposit may exceed the actual shipping cost to ensure coverage for any unexpected changes. The deposit is an estimate and does not reflect the final shipping costs.

3) Final Shipping Charges

The final shipping charges will be determined at the time of order confirmation once the order has been packed and prepared for shipment. Any differences between the deposit and the actual shipping cost will be adjusted at that time.

4) Adjustment of Shipping Costs

If the actual shipping charges are lower than the deposit amount, the excess will be refunded or credited to your account. If the actual shipping charges are higher than the initial estimate or deposit, the additional amount will be charged to your account or collected prior to shipment.

5) Customer Authorization

By placing an order, you agree to the shipping cost estimate and understand that the final charges may differ. You authorize the collection of any additional shipping charges or the refund of any excess deposit once the order is confirmed and prepared for shipment.

6) Shipping Confirmation

A final shipping confirmation, including the adjusted shipping costs and order details, will be sent to you before the order is dispatched. Any applicable refunds or additional charges will be processed at this time.

Handling Fees

Effective June 3, 2024, a handling fee of up to $250 will apply for all orders shipped on a collect basis. Collect shipping accounts only. Note that shipping conditions and recommended storage conditions may not be identical. Further information may be available on the product’s web page. Complex instrumentation is subject to specific access/setup fees that vary by product; please contact your Hygiena representative for further information.

If you have a question regarding our freight policy, please contact our Customer Service Team.

Terms and Conditions of Use

Price

Online Pricing

Freight Policy

Shipping Cost Authorization and Adjustments

Handling Fees

General

Australia

Germany

United Kingdom (UK)