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Welcome to your

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Follow the steps below to set up your EnSURE™ Touch and connect it to SureTrend™ Cloud.

1. EnSURE Touch is designed to withstand everyday use and equipped with a shatterproof screen similar to what is used on premium smartphones. For additional protection, we recommend using the complimentary protective case which comes inside the box along with the velcro hand strap for easy carrying. To install the hand strap, thread it through the openings on the back of the case and attach the velcro together on the inside. To put the case on, start by inserting the top portion of EnSURE Touch where the power button is into the top of the case before inserting the bottom half. 

Inside of EnSURE Touch Case With Hand Strap Installed




2. Plug your EnSURE Touch into a wall outlet using the cables included in the box and let it charge for 15 minutes. Press and hold the power button on the top left of the screen to power it on. If it's not turning on, long hold the power button for 15 seconds. If you see the screen illuminate slightly, then the instrument is powering on.

Note: Hygiena™ charges the EnSURE™ Touch to <30% per lithium battery shipping requirements, but the battery may lose charge during shipping and storage. If you have questions or need help, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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3. Select your language.





4. Select the date and time for your time zone.




5. Select your industry.


6. Connect to Wi-Fi

From the home screen, swipe down from the top of the screen to open the menu. Touch the dotted square at the top right corner of the screen. Touch the Wi-Fi icon. Touch the slider, to turn Wi-Fi on. Select your Wi-Fi network and enter the password. For more information on connecting to Wi-Fi read our knowledge base article.


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7. Check for software updates.

From the home screen, open the settings app and touch "about". Then, touch the "check for update" button. If a new software update is available, the update will start.

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8. Create a SureTrend Cloud account on your computer by navigating here.

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create account suretrend cloud screen

9. SureTrend Cloud will email you a link to setup your password. After you've setup your password, navigate back to the login screen and login.

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10. From the welcome screen, select register a new instrument from the column on the right. 

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11. Name your EnSURE Touch and click next. This will be used to differentiate it from other instruments in your SureTrend Cloud account. 

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12. On your EnSURE Touch, open the sync app and enter the username and code that are shown on your SureTrend Cloud. 


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register instrument screen on ensure touch


Congratulations! You've completed the setup of your new EnSURE™ Touch and registered it on SureTrend™ Cloud.

For more help, scroll down to view training videos or click here to visit our Vimeo channel.

Need more assistance?  We're standing by.

Our customer service and tech support are always available to help! We want to make your Hygiene Monitoring Program a success. Please let us know how we can help by contacting us online, live-chatting, or calling Hygiena toll-free at: 1-805-388-8007





Training Videos


Performing a Quick Test


Adding and Managing Users



Adding and Managing Plans


Adding and Managing Locations